FAQs: Part 1 – Working with Us

  • Georgie and her family live locally to Bruton. We know it well, and currently work within a 10-mile radius of the town, covering towns and villages including Castle Cary, Batcombe, Mells, South Petherton, North and South Brewham and beyond. You can find out more about Georgie here.

  • We only work with a small and select number of clients. This ensures you receive attentive, personal support, not just time on a rota.

  • Yes, we work all year round. Please note that weekend, bank holiday, and out-of-hours work (outside 9am–6pm) is charged at £70 an hour.

  • Yes, but because we prioritise our retained clients, we only say yes when we really can. We charge £70 an hour for non-contractual work, and request money up front.

  • We charge a minimum of £280 per week, which covers 7 hours of support. Additional hours are billed at £40/hour. A 20% margin is added to all third-party costs. Bank holidays, weekends, and out-of-hours services are charged at a premium rate.

  • Yes, all clients sign a service contract with a two-month notice period. This ensures continuity and allows us to deliver a high standard of care without overextending.

  • Yes, where agreed, though these are billed at our premium rate and are subject to availability. But if there’s a problem, you can either call us direct or email us. You’ll find the contact details here.

  • Yes, The Bruton Housekeeper carries professional indemnity and public liability insurance. We recommend clients also ensure their household insurance includes third-party service providers.

  • Yes. We require all third-party providers to sign a confidentiality agreement. While we take every reasonable step to protect your privacy, we cannot be held legally liable for the actions of third parties.

  • Yes, testimonials are available on request and all references are handled with discretion.

FAQs: Part 2 – Services & Capability

  • We support a wide range of homes in and around Bruton, from family houses to weekend retreats, lived in full-time or part-time. What matters most is fit: we work with households that value trust, discretion, and a high standard of personal service.

  • Not at all. While trusted cleaning and upkeep are part of the service, The Bruton Housekeeper specialises in full household oversight, including project management, lifestyle logistics, property preparation, and ongoing advisory support. We’re here to help your home run beautifully, not just maintain it.

  • Each household is different, but typical services include:
    – Weekly home checks or oversight
    – Coordination and supervision of cleaners, gardeners, and trades
    – Guest preparation and property readiness
    – Personal errands or specialist sourcing (supplies, staff, décor, etc.)
    – Pet or stabling oversight
    – Liaison with schools, tutors or healthcare professionals
    All tasks are agreed in writing via email before being carried out.

  • Georgie and her senior team personally handles all advisory, search, scheduling, and project management. Cleaning, maintenance, and other hands-on tasks are delivered by trusted third-party professionals, who are overseen and scheduled by us.

  • We can do both. We have long-standing relationships with vetted local trades, but we’re equally happy to work with your existing providers. All third-party work is contracted directly between the client and the supplier. We provide templated contracts to simplify this process and manage the scheduling.

  • We coordinate all trades and service providers on your behalf, from briefing and scheduling to quality control and follow-up. All third-party activity is overseen as part of our service.

  • Absolutely. We’re very experienced with dogs, cats, and horses, and can support everything from daily care to sourcing supplies, stabling, groomers, and veterinary services.

  • Yes. We can assist with school research (including special educational needs) and help coordinate local healthcare or private practitioners. We can also support family relocations and transitions.

  • We’re not a care agency, and we don’t provide clinical or personal care. However, we do offer a trusted companionship service, ideal for individuals who value independence but appreciate the support of thoughtful company. From local outings and cultural visits to help with light tasks or simply being present, we tailor the service with intelligence, warmth and respect. It’s perfect for clients or their loved ones who want something more personal and dignified than traditional care.